Terms of service

Terms of Service

Welcome to Luxvivo. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service.

1. General

Luxvivo provides an online platform where customers can browse and purchase products offered through our website.

We reserve the right to update, modify or discontinue any part of our website, products or services at any time without prior notice.

2. Products and Pricing

We make reasonable efforts to display accurate product descriptions, images, prices and availability.

However, product colors, sizes, packaging or appearance may vary slightly from images shown on the website.

Prices and product availability may change at any time without prior notice.

We reserve the right to correct pricing or listing errors and, where appropriate, cancel an order affected by an obvious error.

3. Orders

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, phone number and payment details.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to cancel or refuse an order in certain circumstances, including suspected fraud, incorrect pricing or product unavailability.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Refund & Return Policy.

4. Payments

We accept the payment methods displayed on our website at the time of checkout.

You agree that all payment information provided by you is accurate and that you are authorised to use the selected payment method.

5. Shipping and Delivery

We will make reasonable efforts to process and deliver orders within the estimated delivery timeframe displayed on our website.

Delivery times may vary due to factors outside our control, including courier delays, weather, holidays, incorrect address information or other unforeseen circumstances.

Customers are responsible for providing a complete and accurate delivery address.

6. Returns and Refunds

Returns, replacements and refunds are governed by our Refund & Return Policy.

Please review the Refund & Return Policy before placing an order.

7. Prohibited Use

You agree not to use our website:

For any unlawful purpose.
To commit fraud or attempt fraudulent transactions.
To interfere with or damage the website.
To obtain unauthorised access to our systems or accounts.
To copy, reproduce or misuse our website content without permission.

8. Intellectual Property

All content on the Luxvivo website, including logos, brand names, text, graphics, images, designs and other materials, is owned by or licensed to Luxvivo unless otherwise stated.

You may not reproduce, copy, distribute or commercially use our content without prior written permission.

9. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services and other service providers.

Your use of such services may also be subject to their respective terms and policies.

10. Limitation of Liability

Luxvivo will not be responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, technical failures, natural events or other unforeseen circumstances.

Nothing in these Terms limits any rights or protections available to consumers under applicable Indian law.

11. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page, and your continued use of our website after changes are posted constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.

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