Refund policy
Refund & Return Policy
At Luxvivo, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or significantly different product from what was ordered, we are here to help.
Returns
You may request a return within 7 days of receiving your order if:
You received a damaged or defective product.
You received the wrong product.
The product is significantly different from the product description or images.
The product is missing parts or accessories that were included in the order.
The product must be unused, unwashed and in its original condition, with original packaging, tags and accessories wherever applicable.
Non-Returnable Items
Returns may not be accepted for:
Products damaged due to misuse or improper handling by the customer.
Products that have been used, washed or altered.
Products without original packaging, tags or accessories, where applicable.
Products specifically marked as non-returnable on the product page.
Personal-use or hygiene-sensitive products where return is not appropriate.
Damaged or Wrong Product
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
Please provide:
Your order number.
Clear photos/videos of the product.
Photos of the packaging and shipping label.
A brief description of the issue.
After verification, we may provide a replacement or refund, depending on product availability and the circumstances.
Refunds
Once your return is approved and the returned product has been received and inspected, we will process the applicable refund.
For prepaid orders, refunds will generally be made to the original payment method.
For Cash on Delivery orders, we may request valid bank/payment details to process the refund.
Refund processing and crediting time may vary depending on your payment provider or bank.
Return Shipping
If the return is due to a damaged, defective, incorrect or significantly different product, Luxvivo will provide an appropriate return solution.
For returns due to reasons such as change of mind, incorrect size selection, or personal preference, return availability and any applicable return shipping charges will depend on the product's specific return conditions.
Order Cancellation
Orders can be cancelled before they are shipped, subject to our ability to process the cancellation.
Once an order has been shipped, cancellation may not be possible. In such cases, the customer may follow the applicable return/refund process.
Important
Some products may have product-specific return conditions. Please check the product page before placing your order.
We reserve the right to verify return requests and reject fraudulent or abusive claims.
Nothing in this policy limits any rights available to consumers under applicable Indian law.
Contact Us
For return or refund assistance, please contact us through the contact details provided on our website. support@luxvivo.in
Please mention your Order Number in your communication so that we can assist you quickly.
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