Shipping policy
Shipping Policy
At Luxvivo, we aim to process and deliver your orders safely and efficiently.
Order Processing
Orders are generally processed within 1–3 business days after the order is successfully placed.
Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Time
After processing, orders are generally delivered within 5–10 business days.
Delivery times may vary depending on the customer's location, courier availability and other circumstances beyond our control.
Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
From time to time, Luxvivo may offer free shipping on selected products or promotional orders.
Order Tracking
Once your order has been shipped, you may receive tracking information through the contact details provided during checkout.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of:
Courier or logistics delays.
Weather conditions.
Public holidays.
Incorrect or incomplete delivery addresses.
Remote delivery locations.
Unexpected operational or technical issues.
Luxvivo is not responsible for delays caused by circumstances beyond our reasonable control.
Incorrect Address
Customers are responsible for providing a correct and complete delivery address and contact information.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
Damaged Package
If your package appears damaged at the time of delivery, please take photos/videos of the package before opening it and contact us as soon as possible.
For damaged, defective or incorrect products, please refer to our Refund & Return Policy.
Failed Delivery
If the courier attempts delivery but the customer is unavailable, unreachable or refuses the package, additional delivery attempts may be made according to the courier's policy.
Repeated failed delivery or refusal of an order may affect eligibility for future Cash on Delivery orders.
Contact Us
If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.
Please include your Order Number when contacting us so that we can assist you more quickly.
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